CANCELLATION & RETURNS 

 

If you have placed a preorder through our website, you may request a refund up until your item has been confirmed for shipping. 

After you have confirmed shipping, your funds may have already been used towards the production of your items, and a refund may not be possible.

If you place a pre-order through a third-party crowdfunding platform such as Indiegogo, please request a refund from said platform. If a refund is not possible through the third-party platform, your funds may have already been used towards the production of the items. 

 

Where a refund is possible, Compo Closet reserve the right to deduct any costs incurred, including third-party payment fees. 

 

Items should, where possible, be returned in the original packaging, with a copy of your order or receipt. We recommend you obtain proof of postage in case of query - we cannot be held responsible for non-delivery of returned items.

 

The item must be packaged securely and returned to us in its original condition within 28 days of the date of the original order.

 

We reserve the right to refuse a refund on any item that is returned in a less-than-saleable condition.

 

Providing the goods are returned in a fully saleable condition, a refund for the cost of the item(s) will be made. This does not include delivery costs.

 

If you receive a faulty or damaged item or if an incorrect item was supplied, we will send a replacement (including shipping costs). Please contact us via email at erica@compocloset.com to advise us of the problem and to receive authorization and instructions for the return. In the case of damaged items, photographic evidence will be required before the claim procedure can begin.